Refund and Returns Policy – Sptiz Technology Com Limited

1. Overview
At Sptiz Technology Com Limited, we strive to ensure that all our customers are satisfied with their purchases. This policy outlines the conditions for returns, exchanges, and refunds for gemstones, metals, watches, and jewelry.

2. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be in their original condition, unused, and with all original packaging and certificates.
  • Customized or personalized items may not be eligible for return unless there is a defect or error from our side.

3. Return Process

  • Contact us first via email: jincb0617@outlook.com or phone: 94462684 to initiate a return.
  • Provide your order number, product details, and reason for return.
  • We will issue a return authorization and provide instructions on how to send the item back.

4. Refunds

  • Refunds are issued after we receive and inspect the returned item.
  • Refunds will be processed using the original payment method.
  • Please note that shipping fees are non-refundable, and customers are responsible for return shipping unless the return is due to our error or defective products.

5. Exchanges

  • Exchanges are possible for items of the same value, subject to availability.
  • Contact us with your order details and desired replacement item.
  • Additional charges may apply if the replacement item has a different value.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately within 3 days of delivery.
  • Provide photos or documentation of the damage or defect.
  • We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

  • Personalized or custom-made jewelry (unless defective)
  • Items damaged due to misuse, accidents, or improper care
  • Gift cards or digital products

8. Contact Information
For any questions regarding returns, refunds, or exchanges:

Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong

Email: jincb0617@outlook.com

Phone: 94462684